|Terms And Conditions|
Our Office Hours:
Open Tuesday to Saturday 09:30 - 16:30
Closed on Sundays & Mondays
Our Main Contact Details:
253 Station Road
Phone: 01302 319012 - Tuesday to Saturday 09:30 - 16:30
Fax: 0845 287 2114
Email: customer [dot] service [at] handytools [dot] co [dot] uk
Our Office Hours:
Open Tuesday to Saturday 09:30 - 16:30
Closed on Sundays & Mondays
VAT Registration No. 182 1648 61
Handytools.co.uk Limited is Registered in England & Wales, Reg. No. 4438627
Registered office details:
Grammar School Street
|Making A Purchase|
Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payments and PayPal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept most major credit cards. We do not accept Electron Cards. We do not charge for any item until it is ready to ship, this includes backordered items. You may send your credit card information via telephone, fax, and mail or over the Internet using a SSL connection.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Shipping charges are variable and depend on what you order and where you want the items shipping to. At checkout you will be offered all appropriate options that are suitable for the items that you have placed in your shopping cart. This will also clearly indicate the cost of each option. We can only deliver to the countries currently shown in our checkout pages, worldwide deliveries are sent via Air Mail, if you are not offered any delivery options during checkout it means that we are unable to ship your item to the destination that you have selected.
Scottish Highlands Postcodes
AB37-38, AB41-56, FK19-21, IV1-28, IV30-37, IV40, IV52-53, IV63, KW1-14, PA21-40, PH15-26, PH30-41, PH49-50
Scottish Islands Postcodes
HS1-9, IV41-51, IV55-56,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Delivery times vary depending on destination country. For the UK delivery is usually made within 5 working days, however, in exceptional circumstances orders may take up to 28 days to be delivered. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail, and give you the option of cancelling the order if you prefer not to wait.
If your item is not in stock, we will back order for you. You always have the option to cancel your order if you would rather not wait.
All prices shown include VAT at the appropriate rate for the item being sold. The invoice that is despatched will show VAT separately and will contain our VAT registration number so that VAT registered customers can claim the tax back.
|Credit Card Security|
When paying with our online system you are entering your details directly into the CreditCall Card Payment Solutions network. We at Handytools never see your card number or your card security code; we simply get an authorised or not authorised response. This guarantees your on line security. CreditCall are certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS) so you know the transaction data we process is in the safest possible hands.
We guarantee your satisfaction. All of our products come with a 30-DAY NO QUIBBLE GUARANTEE. Simply return the item unused and undamaged in its original packaging and receive a full refund.
In addition, all our products are guaranteed against manufacturing defects for a minimum of 12 months.
When goods are returned using our 30-day no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods plus postage and packaging, and your costs incurred whilst returning the goods. When using the 30 day no quibble guarantee and returning goods over £20 in value, we advise you to insure against loss or damage in transit, as we will not credit for goods that are lost or damaged in transit. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING
These guarantees are in addition to your statutory rights and are provided by Handytools. This does not affect your statutory rights as a consumer.
If you need to reach us please use the contact us link at the top of each page, or if you need immediate assistance please call us on 01302 319012 please note that our office hours are: Tuesday to Saturday 9.00am to 5.00pm please also note that the office is closed on Sundays & Mondays. Alternatively, you can fax us on 0845 2872114 or write to us at handytools.co.uk, 253 station road, Dunscroft, Doncaster, DN7 4DY, England. Telephone calls to us are charged at standard rates, faxes sent to us on our 0845 2872114 number are charged at local rates. For more information please contact you telephone calls service provider. This is not necessarily the same provider that supplies and maintains your telephone line.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons:
We will not e-mail you in the future unless you have given us your consent.
- To process your order.
- To provide you with the best possible service.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
- your name
- phone number
- email address
- credit/debit card details
The information we hold will be accurate and up to date. You can check the information that we hold about you by Clicking Here and using our ticket based contact system. Trouble Ticket Express.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us by Clicking Here and using our ticket based contact system. Trouble Ticket Express
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products.|
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/
How will I be refunded if I return my item within the cooling off period?
Where you're withdrawing from your purchase within the cooling-off period, and there's been no error on our part, and the item is not faulty, we'll refund the cost of the item and the delivery as follows:
Where you're returning an item that was part of a larger order, we will refund 100% of the item charge for the item that you have returned.
Where you're returning an entire order, we'll refund 100% of the item charge and 100% of the STANDARD delivery charge
We'll refund only standard (Airmail Small Packet) postage charges for items delivered outside the UK
Where we collect an item from you, we reserve the right to recover the costs of collection from you
If we supply you with a personalised pre-paid return label, we'll deduct the return postage from your overall refund.
We won't refund the cost of gift wrapping, the difference between our standard delivery charge and any upgrade that you may have purchased, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we'll refund the full cost of the item returned, plus the relevant portion of any post and packing that we have charged you. We will also pay your reasonably incurred costs of returning it to us. We'll also refund the cost of gift wrapping and other services provided to you in connection with your purchase, where applicable.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Changed/Expired Cards & Closed Accounts - How will I receive my refund?
We are required to process all refunds to the original payment method applied when you placed your order. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card. If you no longer have a credit card with that bank, they will be able to issue your refund by cheque.
| Waste Electrical and Electronic Equipment (WEEE)|
Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. To see the Handytools policy on recycling your old electrical products, please visit www.handytools.co.uk. For advice on all aspects of recycling, including recycling of waste electronic equipment, please visit www.recyclemore.co.uk where you can find out the locations of collection points near to you.