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Terms And Conditions |
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About Us
Handytools.co.uk Limited is a company Registered in England and Wales, our registration Number is 4438627 and our registered Office is Carlton House, Grammar School Street, Bradford, BD1 4NS. Our main trading address is 253 Station Road, Dunscroft, Doncaster, DN7 4DY.We are completely dedicated to your total satisfaction. If you have any suggestions or comments please click here to contact us using our ticket based contact system Trouble Ticket Express.
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Making A Purchase
Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payments and PayPal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.We accept Visa, Mastercard, Maestro, Solo & Visa Delta. We do not accept Electron Cards. We do not charge for any item until it is ready to ship, this includes backordered items. You may send your credit card information via telephone, fax, and mail or over the Internet using a SSL connection.When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Shipping charges are variable and depend on what you order and where you want the items shipping to. At checkout you will be offered all appropriate options that are suitable for the items that you have placed in your shopping cart. This will also clearly indicate the cost of each option. We can only deliver to the countries currently shown in our checkout pages, worldwide deliveries are sent via Air Mail, if you are not offered any delivery options during checkout it means that we are unable to ship your item to the destination that you have selected.
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Delivery Schedule
Delivery times vary depending on destination country. For the UK delivery is usually made within 5 working days, however, in exceptional circumstances order may take up to 28 days to be delivered. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail, and give you the option of cancelling the order if you prefer not to wait.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
All prices shown include VAT at the appropriate rate for the item being sold. The invoice that is despatched will show VAT separately and will contain our VAT registration number so that VAT registered customers can claim the tax back.
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Credit Card Security
When paying with our online system you are entering your details directly into the Universal Payment Gateway one of the UK's largest IP payment networks. We at Handytools never see your card number or your card security code; we simply get an authorised or not authorised response. This guarantees your on line security.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30-DAY NO QUIBBLE GUARANTEE. Simply return the item unused and undamaged in its original packaging and receive a full refund.In addition, all our products are guaranteed against manufacturing defects for a minimum of 12 months.Please NoteWhen goods are returned using our 30-day no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods plus postage and packaging, and your costs incurred whilst returning the goods. When using the 30 day no quibble guarantee and returning goods over £20 in value, we advise you to insure against loss or damage in transit, as we will not credit for goods that are lost or damaged in transit. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTINGThese guarantees are in addition to your statutory rights and are provided by Handytools. This does not affect your statutory rights as a consumer.
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Reaching Us
If you need to reach us please click here to use our ticket based contact system. Trouble Ticket Express, or if you need immediate assistance please call us on 01302 841277 PLEASE NOTE THAT OUR OFFICE HOURS ARE:
Tuesday to Saturday 9.30am to 5.00pm PLEASE ALSO NOTE THAT
The office is closed on Sundays & Mondays. Alternatively, you can fax us on 0870 705 1096 or write to us at HANDYTOOLS.CO.UK, 253 Station Road, Dunscroft, Doncaster, DN7 4DY, England.
Telephone calls to us are charged at standard rates, faxes sent to us on our 0870 705 1096 number are charged at national rates. For more information please contact you telephone calls service provider. This is not necessarily the same provider that supplies and maintains your telephone line.
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Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons:- To process your order.
- To provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by Clicking Here and using our ticket based contact system. Trouble Ticket Express.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us by Clicking Here and using our ticket based contact system. Trouble Ticket Express
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Customer Support and Service
PLEASE NOTE THAT OUR OFFICE HOURS ARE:
Tuesday to Saturday 9.30am to 5.00pm PLEASE ALSO NOTE THAT
The office is closed on Sundays & Mondays.
Please click here to use our ticket based contact system Trouble Ticket Express, or if you need immediate assistance please call us on 01302 841277,
Alternatively, you can fax us on 0870 705 1096 or write to us at HANDYTOOLS.CO.UK, 253 Station Road, Dunscroft, Doncaster, DN7 4DY, England.
Telephone calls to us are charged at standard rates, faxes sent to us on our 0870 705 1096 number are charged at national rates. For more information please contact you telephone calls service provider. This is not necessarily the same provider that supplies and maintains your telephone line.
Should you have any cause for complaint Please click here to use our ticket based contact system. Trouble Ticket Express, we aim to respond promptly and at least within 5 working days. You will be kept informed of progress and we will attempt to resolve any problem quickly, fairly and confidentially. If your problem prefer you can call us on 01302 841277 this number is available Tuesday to Saturday between 9.30am and 5.00pm, calls are charged at standard rates. Alternatively you can FAX us on 0870 705 1096 (Faxes sent to us on our 0870 705 1096 number are charged at national rates) or write to us at HANDYTOOLS.CO.UK, 253 Station Road, Dunscroft, Doncaster, DN7 4DY, England.
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Handytools.co.uk Limited is registered in England and Wales.Registration Number: 4438627Registered Office: Carlton House, Grammar School Street, Bradford, BD1 4NS
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